pisowin Privacy Policy for Filipino Players

When you register an account with pisowin, we collect the personal information you provide during the sign-up process, including your full name, date of birth, mobile number, and email address. We also collect payment-related details such as your GCash or Maya wallet information, which is necessary to process deposits and withdrawals securely. During your use of the platform, we automatically gather technical data including your device type, operating system, IP address, browser type, and session activity logs. This technical data helps us maintain platform security, detect unusual activity, and improve the overall experience for Filipino players. We may also collect information you voluntarily provide when contacting our support team, submitting feedback, or participating in promotions. All information collected is limited to what is genuinely necessary for the operation of the platform and fulfilment of our legal obligations under Philippine law. We do not collect sensitive personal information beyond what is required for identity verification and responsible gaming compliance.

The personal information we collect is used primarily to create and manage your pisowin account, verify your identity, and process financial transactions including deposits and withdrawals to your GCash or Maya wallet. We use your contact details to send you important account notifications, security alerts, and updates about changes to our platform or policies — these communications are essential to the service and cannot be opted out of while your account remains active. Your activity data is used internally to improve platform performance, personalise your experience, and ensure that our sports betting and slots offerings remain relevant to Filipino players. We may use aggregated, anonymised data for analytics and business planning purposes, but this data cannot be used to identify you individually. If you have opted in to marketing communications, we may send you information about promotions, new features, or special offers; you can withdraw this consent at any time through your account settings. We do not use your personal information to make automated decisions that have a significant legal or similarly significant effect on you without human review. All data use is governed by the principles of transparency, proportionality, and legitimate purpose as required under the Philippine Data Privacy Act of 2012.

pisowin does not sell, rent, or trade your personal information to third parties for their own marketing or commercial purposes under any circumstances. We share your data only with trusted service providers who assist us in operating the platform — such as payment processors, identity verification partners, and cloud infrastructure providers — and only to the extent necessary for them to perform their specific functions. All third-party service providers we work with are contractually required to handle your data securely and in accordance with applicable privacy laws, and they are prohibited from using your information for any purpose beyond the service they provide to us. In certain circumstances, we may be required to disclose your personal information to regulatory authorities, law enforcement agencies, or courts in the Philippines if we receive a lawful request or are under a legal obligation to do so. If pisowin undergoes a business restructuring, merger, or acquisition, your personal data may be transferred to the successor entity, and you will be notified of any such change in advance. We will never share your data with gambling affiliates, advertising networks, or data brokers. Any disclosure beyond what is described here will only occur with your explicit prior consent.

Your personal information is stored on secure servers using industry-standard encryption protocols, and access is strictly limited to authorised personnel who require it to perform their job functions. We implement technical and organisational security measures including firewalls, intrusion detection systems, and regular security audits to protect your data against unauthorised access, disclosure, alteration, or destruction. Payment information processed through GCash and Maya is handled by those platforms' own security infrastructure and is not stored in full on pisowin's servers. We retain your personal data for as long as your account remains active and for a reasonable period thereafter as required by our legal and regulatory obligations in the Philippines. If you request account closure, we will delete or anonymise your personal data within a reasonable timeframe, except where retention is required by law. In the event of a data breach that is likely to affect your rights and freedoms, we will notify you and the relevant Philippine regulatory authority as required by law. We encourage you to use a strong, unique password for your pisowin account and to keep your login credentials confidential at all times.

As a Filipino player, you have specific rights over your personal data under the Philippine Data Privacy Act of 2012, and pisowin is committed to honouring these rights in full. You have the right to access a copy of the personal information we hold about you, and to request corrections if any of that information is inaccurate or incomplete. You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to any legal retention requirements that apply to our platform. You have the right to object to the processing of your personal data for direct marketing purposes, and to withdraw any consent you have previously given at any time without affecting the lawfulness of processing carried out before withdrawal. If you believe your data rights have been violated, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. To exercise any of these rights, please contact our support team using the details provided at the bottom of this page, and we will respond within the timeframe required by applicable law. We will never penalise you for exercising your data rights, and doing so will not affect your ability to continue using the pisowin platform.

pisowin may update this Privacy Policy from time to time to reflect changes in our data practices, platform features, or applicable legal requirements in the Philippines. The date of the most recent update is always displayed at the top of this page, and we encourage you to review it periodically to stay informed. When we make material changes that significantly affect your rights or how we handle your data, we will notify registered account holders via their registered contact details with reasonable advance notice. Continued use of the platform after any update to this Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with any changes, you should stop using the platform and contact our support team to arrange account closure. For any questions about this policy or how your data is handled, please visit our FAQ page or reach out to our support team directly. Your trust is important to us, and we are committed to keeping this policy clear, honest, and up to date.