Log In to pisowin and Pick Up Right Where You Left Off

If you have forgotten your pisowin password, you can reset it by visiting the FAQ page or contacting our support team at [email protected]. A password reset link or OTP will be sent to your registered email address or mobile number so you can set a new password securely. Make sure you have access to the email address or phone number you used when you registered your account. Once you receive the reset link, follow the instructions to create a new strong password that you have not used on other platforms. If you do not receive the reset message within a few minutes, check your spam folder or request it again. Your account balance and history will remain intact after a password reset.

An account may be temporarily locked after several consecutive failed login attempts as a security measure to protect your account from unauthorised access. If your account has been suspended for another reason, you will typically receive a notification to your registered email address explaining the situation. Common reasons for suspension include unverified identity, suspected duplicate accounts, or a voluntary self-exclusion request made through the Responsible Gaming settings. To resolve a locked or suspended account, contact the pisowin support team directly at [email protected] with your registered email address and a brief description of the issue. Our team will review your account and guide you through the steps to restore access as quickly as possible. Please do not attempt to create a new account while your existing one is under review.

Yes, you can tick the "Keep me signed in" option on the login form to stay logged in on your personal device between sessions. This is convenient if you are using your own smartphone and want quick access to your pisowin account without entering your credentials every time. For security reasons, we recommend not using this option on shared or public devices where other people may have access. Your session may still expire after an extended period of inactivity as an additional security measure. If you are using the pisowin app on your personal phone, the app will generally keep you logged in automatically until you choose to sign out. Always make sure your device is protected with a screen lock to keep your account safe.

Yes, logging in to pisowin through your mobile browser is safe. The platform uses industry-standard encryption to protect your login credentials and personal information during every session. Always make sure you are visiting the correct URL — pisowin.bid — and that the address bar shows a secure connection indicator. Avoid logging in over public Wi-Fi networks without a VPN, as these connections can be less secure. For the most seamless and secure experience, consider downloading the pisowin app from the App page, which is optimised specifically for Philippine mobile users. If you ever notice any suspicious activity on your account, change your password immediately and contact our support team.