Got Questions? pisowin Has the Answers Right Here

Creating a pisowin account takes less than two minutes on any mobile browser or the pisowin app. Visit the Register page and fill in your preferred username, a valid email address, your mobile number, and a secure password. Once you submit the form, a verification message will be sent to your registered email or phone number — click or tap the link to activate your account. After activation, you can log in immediately and start exploring sports markets, slots, and all other platform features. Make sure you are at least 21 years old, as pisowin is strictly for adult players in the Philippines. If you run into any issue during registration, contact [email protected] and our team will assist you right away.

If you have forgotten your pisowin password, go to the Login page and look for the password reset option. Enter the email address or mobile number linked to your account, and a reset link or one-time PIN will be sent to you within a few minutes. Follow the instructions in the message to set a new password — choose something strong and unique that you have not used on other platforms. Once your new password is saved, you can log in straight away without any further steps. If you do not receive the reset message after a few minutes, check your spam or junk folder before requesting it again. For persistent issues, email [email protected] with your registered email address and our team will verify your identity and restore access securely.

Yes, identity verification is required before processing your first withdrawal from pisowin. This is a standard Know Your Customer (KYC) procedure that protects both you and the platform from fraud and unauthorised transactions. You will need to submit a clear photo of a valid government-issued ID — such as a Philippine passport, driver's licence, or SSS card — along with a selfie holding the same ID. The verification process is usually completed within 24 hours on business days. Once your account is verified, all future withdrawals will be processed without needing to resubmit your documents. If your submission is rejected for any reason, our support team will explain exactly what needs to be corrected so you can resubmit quickly.

No, each player is permitted to hold only one active pisowin account at any time. Creating multiple accounts is a violation of our Terms and Conditions and may result in all associated accounts being permanently suspended, along with any balances held within them. If you have accidentally created a duplicate account, contact [email protected] immediately so our team can merge or close the duplicate before any action is taken. If you are locked out of your existing account, please use the password reset option or contact support rather than registering a new one. Maintaining a single account also ensures your VIP points, transaction history, and bonuses are all tracked correctly in one place. We take fair play seriously and duplicate accounts undermine the integrity of the platform for all Filipino players.

To update your registered contact details, log in to your pisowin account and navigate to the account settings or profile section. Some changes — particularly to your email address or mobile number — may require identity verification to confirm it is really you making the request. This extra step is in place to prevent unauthorised changes to your account. If you cannot access the settings page or the update option is not available, send a request to [email protected] from your currently registered email address, explaining the change you need. Our team will guide you through the secure update process. Keeping your contact details current is important because password resets, withdrawal confirmations, and security alerts are all sent to your registered email or phone number.

pisowin covers a wide range of sports popular among Filipino bettors, including basketball (NBA and PBA), football (local and international leagues), boxing, volleyball, tennis, and more. Live in-play betting is available on selected matches, allowing you to place bets while the action is happening in real time. Odds are updated continuously to reflect the current state of play, giving you the most relevant markets at any given moment. You can browse all available sports and upcoming events from the Sports section of the platform. Pre-match betting is also available for scheduled fixtures, with markets opening well in advance of kick-off or tip-off. New sports and leagues are added regularly, so check the Sports page often to see what is currently available for Filipino players.

To access the slots lobby, log in to your pisowin account and navigate to the Slots section from the main menu. You will find a wide selection of slot titles from leading game providers, organised by category so you can quickly find your preferred style — whether that is classic three-reel slots, video slots with bonus rounds, or jackpot games. Each game tile shows the title and provider name, and you can tap or click to launch the game directly in your browser or the pisowin app without any additional downloads. Make sure your account has a sufficient balance before starting a session, as real-money play requires funds in your pisowin wallet. Game rules, paylines, and RTP (return to player) information are available within each game's help or info section. If a game fails to load, try refreshing the page or switching between mobile data and Wi-Fi before contacting support.

If your internet connection drops during a live bet, the bet that was already confirmed and accepted by the system before the disconnection will still stand and be settled according to the official result. Bets that were in the process of being submitted at the moment of disconnection may not have been accepted — check your bet history after reconnecting to confirm the status. For slot game sessions, most games are designed to resume from where you left off when you reconnect, and any completed spin results are recorded server-side regardless of your connection status. If you believe a game result was not recorded correctly due to a technical issue, contact [email protected] with the date, time, and game name so our team can investigate using server logs. We recommend using a stable connection — preferably your personal mobile data or a reliable home Wi-Fi — when playing live markets or high-stakes sessions. pisowin is not responsible for losses resulting from a player's own internet instability, but we will always investigate genuine technical faults fairly.